Frequently Asked Questions
Quick answers about orders, payment and downloads.
After your payment is confirmed, the download link is emailed to you and also appears in My Account → Downloads.
bKash, Nagad, Rocket and bank transfer. The payment instructions are shown on the checkout page.
We verify payments manually, usually within 30 minutes between 9 AM and 11 PM. Orders placed at night are verified the next morning.
Lifetime. You can download your files again any time from your account.
Yes. An account is created automatically when you order, and your login details are emailed to you. You need it to download your files.
Check your spam folder first. If it’s not there, message us on WhatsApp with your order number and we’ll fix it quickly.
Yes, if the file is broken or not as described and we can’t fix it within 48 hours. See our Refund & Returns Policy.
No. Products are for your personal or single-business use only. See our Terms & Conditions.