Last updated: November 2026
ScaleUpzo sells digital products (courses, plugins, software, eBooks and templates). Because files are delivered instantly and can’t be “returned”, our refund rules are different from a physical shop.
When you can get a refund
- The file is broken, corrupted or won’t open, and we can’t fix it within 48 hours.
- The product is clearly different from its description.
- You were charged twice for the same order.
When refunds are not given
- You changed your mind after downloading or accessing the product.
- You bought the wrong product by mistake (contact us first, we may help you swap it).
- Your device or software doesn’t meet the requirements listed on the product page.
How to request a refund
Message us within 7 days of purchase with your order number and a short description of the problem. We reply within 24 hours. Approved refunds are sent back to the same bKash, Nagad, Rocket or bank account within 3–5 working days.
WhatsApp/Phone: 01XXXXXXXXX · Email: support@scaleupzo.com